1. Introduction
Multi-Lingua School (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an application, or otherwise interact with us.

2. Information We Collect
We collect personal information directly from you and, in some cases, automatically through website usage data.
Information you may provide includes:

• Full name, contact details, and nationality
• Email address and phone number
• Course application details and preferences
• Educational background and language interests
• Communication or enquiry information submitted via forms

Information collected automatically may include:

• IP address and browser type
• Device and operating system data
• Pages visited and browsing behaviour (via cookies or analytics)

3. Purpose of Collection
We collect and process personal information to:

• Process course applications and registrations
• Communicate with you regarding your enquiry or application
• Send relevant course information, updates, or promotions (if you consent)
• Improve our website, user experience, and marketing performance
• Comply with legal and regulatory obligations

We process your information only for legitimate educational, administrative, or marketing purposes related to our services.

4. Consent
By providing your personal information and using our website, you consent to the collection, processing, and storage of your information as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us at admin@multi-linguaschool.com.

5. Information Sharing and Disclosure
We do not sell or rent personal information. However, we may share it with trusted third parties where necessary to provide our services, such as:

• Website hosting and IT service providers
• Payment processing and communication partners
• Regulatory or legal authorities when required by law

All third-party service providers are bound by confidentiality and POPIA compliance obligations.

6. Data Security
We take reasonable technical and organisational measures to protect personal information against:

• Loss, misuse, or unauthorised access
• Alteration or disclosure
• Destruction or damage

Although we take care to secure your data, no online system is completely secure. You use the website and share your information at your own risk.

7. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal requirements.
 After this period, data will be securely deleted or anonymised.

8. Your Rights under POPIA
Under the Protection of Personal Information Act, you have the right to:

• Access and request a copy of your personal information
• Request correction or deletion of inaccurate or unnecessary data
• Object to the processing of your personal information
• Withdraw consent for direct marketing
• Lodge a complaint with the Information Regulator

Requests can be sent to admin@multi-linguaschool.com.

9. Cookies and Analytics
This website may use cookies and analytics tools to enhance your browsing experience, track traffic, and analyse user behaviour.
You can manage or disable cookies in your browser settings. However, disabling cookies may affect certain website features.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external sites.

11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

12. Contact Information
For privacy-related questions, access requests, or complaints, please contact:
Information Officer
 Multi-Lingua School
 Email: admin@multi-linguaschool.com
 Website: https://multi-linguaschool.com